College Softphone: Setup & Use
Last Modified on 10/04/2022 8:29 am EDT
The following article applies to College softphones. For College deskphones, see College Deskphone: Setup & Use.
Before You Start, you may need access to the following:
- a Bryn Mawr College account
- a Bryn Mawr College extension (e.g., 610-526-xxxx)
- a laptop/desktop/mobile device with internet access
The basics
With MiCollab, you can do the following from anywhere:
- Check your voicemail
- Call using your College phone number via your softphone
- Manage your Status for call forwarding
- …and more
MiCollab setup
Don't have MiCollab installed?
College Computers
- pre-installed on all Office computers
- installer available via Software Center
Personal Computers
Mobile Devices
Desktop (, )
- Open MiCollab
- If prompted, accept the Terms and Conditions
- Navigate to owlphone.brynmawr.edu
- Login with your College email and password
- On the left-hand pane, click Settings
- Click General
this may already be selected - On the right-hand pane, click Self Deployment
- Click the drop-down, select Softphone (XX*XX)¹
¹XXXX is your extension
- Click the QR code
- If prompted, click Open MiCollab
- Enter your College password
- Click Next
Mobile (, )
- Open MiCollab
- If prompted, accept the Terms and Conditions
- Tap Scan QR code
- On a laptop/desktop, navigate to owlphone.brynmawr.edu
- Login with your College email and password
- On the left-hand pane, click Settings
- Click General
this may already be selected - On the right-hand pane, click Self Deployment
- Click the drop-down, select Softphone (XX*XX)¹
¹XXXX is your extension
- Point your phone at the QR code
- Enter your College password
- Tap Next
Owlphone.brynmawr.edu
Enable your softphone
Desktop (, )
- Open MiCollab
- Click the blue or icon
- Toggle the Softphone On
- Click the drop-down, select Softphone (XX*XX)¹
¹XXXX is your extension
Mobile (, )
- Open MiCollab
- Swipe from the right, to the left
- Toggle the Softphone On
Owlphone.brynmawr.edu
- Navigate to owlphone.brynmawr.edu
- Login with your College email and password
- Click the blue or icon
- Toggle the Softphone On
- Click the drop-down, select Softphone (XX*XX)¹
¹XXXX is your extension
Customize call flow & status
Advertise your availability and change what happens to incoming calls.
- Forward calls to another number
- Send calls to voicemail automatically
- …and more
Change Your Status
- Open MiCollab
- In the top-right corner¹, click your profile picture
¹On mobile? Swipe from the right, to the left - Click/tap the Availability drop-down menu
- Select the Status you’d like to apply
Change Your Call Flow
- Open MiCollab
- On the left-hand pane¹, click the
¹On mobile? Swipe from the left, to the right - Click/tap Manage Status
- Select the Status you’d like to edit
- Make any changes, such as:
- Renaming the Status
- Sending calls to a different number
- Determine what happens if you don’t answer
- …and more
- Click/tap Done
Create a Custom Status
- Open MiCollab
- On the left-hand pane¹, click the
¹On mobile? Swipe from the left, to the right - Click/tap Manage Status
- In the top-right corner, click the
- Click New
- Enter the Name¹ for your new status
¹Other College community members can see this - Enter the details of your custom status
- Click/tap Done
Conference calls
- Open MiCollab
- In the top of the screen, click the Search or Dial box
- Enter the first phone number¹ you’d like to dial
¹Don’t forget to add a “1” before it! - Once connected, click/tap the
- Select Conference
- Enter another phone number and click the
- Repeat steps 4-6 to add other callers
Check your voicemail
- Open MiCollab
- On the left-hand pane¹, click/tap
¹On mobile? Swipe from the left, to the right - Click/tap the voicemail(s) you’d like to listen to
Questions?
If you have any additional questions or problems, don't hesitate to reach out to the Help Desk!
Phone: 610-526-7440 | Library and Help Desk hours
Email: help@brynmawr.edu | Service catalog
Location: Canaday Library 1st floor
