This article reviews the replacement process for College-provided computers and how to prepare your device!
See also:
The process
LITS strives to make the computer replacement process as straightforward yet robust as possible. Our goal is to configure your new device as closely to your current one to help minimize downtime and frustration.
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| Consultation | Purchase | Configuration | Deployment | Retirement |
Step 1: Consultation
A technician will meet you via ticket, phone call, or in-person appointment to discuss your ideal replacement device.
- Budgeting concerns
- Hardware requirements
- Software
Step 2: Purchase
Any necessary budget codes will be collected and the ticket reassigned to our IT Purchasing team for processing.
Attention: Estimated delivery dates will be provided once the device has been ordered.
Step 3: Configuration
The technician will meet with you remotely or in-person to review your current computer.
- Connected accessories
- Device settings
- Locally-stored data (including browser data)
- Printers
- Software
Attention: Due to time constraints, we are unable to back up data for you during the replacement appointment.
If you require assistance, please inform the technician at this step.
Step 4: Deployment
A 1-hour appointment, at your office, will be scheduled to set up your new device and collect your current one.
See more: The new device deployment process can be found in New College computer? Start here!
Warning: The assigned LITS technician must leave with your current device.
Step 5: Retirement
Your previous device will be securely stored for two weeks before it is processed depending on its age and condition.
- Wiped, retired, and recycled responsibly by Elemental Inc.
- Wiped and returned to inventory for redeployment
Preparing for the appointment
What's going to happen?
Review the replacement process above. Please be aware that we must leave with your current device.
Locally-stored data
Ensure all local data is backed up. If you require assistance, please inform the technician ASAP.
- Desktop, Documents, Downloads, etc.
- Browser Bookmarks
- Passwords saved in a browser
Prepare your office space
Clean your workspace and clear any tripping hazards. Gather all hardware that came with your device.
- Computer
- Power adapter
- Docking station (if applicable)
Questions?
If you have any additional questions or problems, don't hesitate to reach out to the Help Desk!
Phone: 610-526-7440 | Library and Help Desk hours
Email: help@brynmawr.edu | Service catalog
Location: Canaday Library 1st floor
