College phone: Using voicemail

The following article covers how to set up and access your College voicemail.

You will receive an email from voicemail@brynmawr.edu whenever a message is left at your extension. These messages can be reviewed by:

• Using your College phone’s voicemail button
• Signing into MiCollab on owlphone.brynmawr.edu
• Using the MiCollab app on desktop or mobile
• Calling 610-526-5555 from any phone

On a College phone

Unread voice messages will be indicated by a blinking red light on the top-right corner of your phone.

To access your voicemail:

1. Pick up the handset of your desk phone
2. Press the voicemail button to the left of the keypad
3. When prompted, enter your passcode
4. Follow the spoken instructions and use the number keys to review your messages
   • 7 – Play or replay current message
   • 5 – Keep message and move to the next
   • 4 – Send message to another user
   • 3 – Delete message

You can also set up a visual menu for voicemail in the phone's settings:

1. Press the settings button to the left of the keypad
2. Navigate left to Voicemail using the directional pad, then press the button under Select
3. Press the center of the directional pad to toggle the option " key opens Voicemail App"
4. Select Save, then Close

The voicemail button will now bring you to the Voicemail and Recordings menu, where you can review your messages. You can disable this visual menu using the same steps as above.

On MiCollab

The following instruction apply for the MiCollab app as well as the website. See College phone: Online access with MiCollab for more information.

After signing into MiCollab, navigate to the home page to review your voicemail:

1. On the left side of the window, select Phone
2. In the Phone panel, select Voicemail
3. Select a message from the list to review it, using the options on screen

Off-campus and other mailboxes

All College voicemail boxes can be accessed by calling the College's voicemail number from any telephone:

1. Dial 610-526-5555
2. Enter your extension, followed immediately by the * key
3. Enter your passcode
4. Follow the spoken instructions to review your messages
   • 7 – Play or replay current message
   • 5 – Keep message and move to the next
   • 4 – Send message to another user
   • 3 – Delete message

If you are using a College desk phone, you may also press the  voicemail key followed by the * key, then follow steps 2–4 above.

Shortcuts

You can use the following shortcuts while listening to a message in your voicemail:

• * - Rewind 5 seconds
• # - Fast-forward 5 seconds
• 8 - Skip to next message in mailbox

Customize voicemail settings

To access User options from the voicemail menu, press 8 after entering your passcode. The following options are available:

• 7 - Change passcode
• 6 - Rerecord name
• 4 - Greetings menu
  • 7 - Change primary personal greeting
  • 2 - Change conditional personal greeting, which plays when the line is busy
  • 4 - Change extended absence greeting
  • 3 - Switch between active greetings

Questions?

If you have any additional questions or problems, don't hesitate to reach out to the Help Desk!

Phone: 610-526-7440 | Library and Help Desk hours
Email: help@brynmawr.edu | Service catalog
Location: Canaday Library 1st floor