College phone: Online access with MiCollab

The following article covers how to set up MiCollab on your devices and use it to access your College phone and voicemail from anywhere.

What is MiCollab?

MiCollab is an online service by Mitel that allows you to make calls, check your voicemail, and set your status for call forwarding.

MiCollab can be accessed on:

• An internet browser, at owlphone.brynmawr.edu
• A College computer, by installing the MiCollab app in Software Center
• A personal computer, using the Windows or macOS installers
• A mobile device, by installing the MiCollab app on the App Store or Google Play Store

First-time setup

If you are using the MiCollab app on any device, you will need to sign into owlphone.brynmawr.edu to complete the deployment process:

1. Open the MiCollab app on your device
2. On your laptop or desktop, navigate to owlphone.brynmawr.edu
3. Log in with your full College email address and password
4. If prompted, accept the Terms and Conditions
5. In the top-right corner, click your name then select Settings
   
6. On the right-hand side of the menu, select Self Deployment
7. Click the drop-down, select SoftPhone (XX*XX), where XXXX is your extension
8. Click or scan the QR code, depending on your device type:
   • Desktop: Click the QR code and allow your browser to redirect you to the MiCollab app
   • Mobile: Select Scan QR code in the MiCollab app then scan the QR code on your computer screen
9. In the MiCollab app, enter your College password and click Next to finish logging in
   

Enable your SoftPhone

To use MiCollab to place and take phone calls, you will need to enable the SoftPhone feature inside the app or on the website.

Enable on desktop

Enable on mobile

Enable on the website

Customize call flow & status

Advertise your availability and change what happens to incoming calls.

• Forward calls to another number
• Send calls to voicemail automatically
• …and more

Change Your Status

Change Your Call Flow

Create a Custom Status

Conference calls

1. Open MiCollab
2. At the top of the screen/window, click the  icon or the Search or Dial box
3. Enter the first phone number you’d like to dial
   • You must use the correct formatting for dialing out
4. Once connected, select the  three-dot icon
5. Select Conference
6. Enter another phone number or user and click Consult
7. Once connected, press  Add to conference
8. Repeat steps 4-6 to add other callers

Questions?

If you have any additional questions or problems, don't hesitate to reach out to the Help Desk!

Phone: 610-526-7440 | Library and Help Desk hours
Email: help@brynmawr.edu | Service catalog
Location: Canaday Library 1st floor