This article reviews when and how to submit change requests for knowledge bases in KnowledgeOwl.
When to submit a Change Request
User Roles have different permission levels, meaning that not all authors can make the same changes. The table below indicates which changes require admin approval.
| Desired change | Ask Athena | Athena's Archive |
|---|---|---|
| Category creation/edits/moves/deletion | ||
| Home Page edits | ||
| Comment approval | ||
| Comment deletion | ||
| Glossary term creation/edits | ||
| Glossary term deletion | ||
| Snippet creation | ||
| Snippet edits/deletion | ||
| File label creation/edits | ||
| File label deletion | ||
| Tag edits | ||
| Tag deletion | ||
| Knowledge Base settings changes | ||
| Reporting settings changes | ||
| Author creation/edits/deletion |
How to submit a Change Request
Please send an email to help@brynmawr.edu with the following information:
- Subject: <KNOWLEDGE BASE NAME> Change Request
- Change Type: Add / Edit / Delete / Other
- Change Scope: Category / Tag / Snippet / Glossary / Etc.
- Change Description: e.g. Please add glossary term "Owl" with description "Funny bird" for use within article "Birds of Bryn Mawr" and others.
This email will create a ticket within TeamDynamix and be routed to the KnowledgeOwl Administrators group. You may be contacted for more information or to be notified of the approval or denial of the change request.