This article reviews how to submit change requests for the addition, editing, or removal of items such as tags, glossary terms, snippets, etc.
See also:
- Knowledge base writing guide for a description of KnowledgeOwl features
- User Role Permissions
When to submit a Change Request
User Roles have different permissions levels, meaning that not all users/authors can make the same changes (you can review User Role Permissions here). Some changes require admin approval to be made, such as:
- Category creation/edits/moves/deletion
- Home Page edits
- Comment approval/deletion
- Glossary term creation/edits/deletion
- Snippet creation/edits/deletion
- File Label creation/edits/deletion
- Tag edits/deletion
- KnowledgeBase settings changes
- Reporting settings changes
How to submit a Change Request
Please send an email to help@brynmawr.edu with the following information:
- Subject: Ask Athena Change Request
- Change Type: Add / Edit / Delete / Other
- Change Scope: Category / Tag / Snippet / Glossary / Etc.
- Change Description: e.g. Please add glossary term "Owl" with description "Funny bird" for use within article "Birds of Bryn Mawr" and others.
This email will create a ticket within TeamDynamix and be routed to the Ask Athena Administrators group. You may be contacted for more information or to be notified of the approval or denial of the change request.