Palo Alto GlobalProtect VPN

Last Modified on 02/26/2025 10:05 am EST

This article reviews how to install and connect to the College's VPN software.

Warning: You cannot use the VPN to access any region-locked content or bypass internet censorship.

screenshot of the palo alto global protect application

What is the College VPN?

The College VPN allows Bryn Mawr College community members to access resources from off-campus that are otherwise only available on-campus, such as the College network drives.

The College VPN application is called Palo Alto GlobalProtect, and is configured with these settings:

  • Stay connected for up to 9 hours at a time

  • Automatic logout after 60 minutes* of inactivity
    *A warning message will appear after 50 minutes.

Uninstall the old VPN

If you have the College's previous VPN installed (Ivanti Secure Access or Pulse Secure), it will need to be uninstalled.

Windows 

macOS (College-owned)

macOS (Personal)

macOS (Personal) — Optional deep clean

Install: automatic

College computers can use Software Center to install GlobalProtect automatically!

Attention: If the following process fails, follow the manual installation instructions instead.

Windows via Software Center

Off-campus? Follow the manual installation instructions instead!

  1. Open Software Center
  2. Click GlobalProtect - Per-system unattended and click Install
  3. Wait some time for GlobalProtect to install

Optional: Add GlobalProtect to the Windows taskbar

  1. In the bottom-right corner of your desktop, click the up caret  to open the system tray
  2. Click-and-drag the globe icon  to the taskbar (such as next to the network icon )

macOS via Software Center

  1. Open Software Center
  2. In the left-hand menu, click Browse  >  Security & Privacy
  3. Find Palo Alto GlobalProtect VPN and click Install
  4. Wait some time for GlobalProtect to install

Install: manual

Manual installations works for personal and College computers, whether you're on or off-campus!

Windows

  1. Open Google Chrome
  2. Navigate to https://vpn-01-in.brynmawr.edu/
  3. Log in with your College email and password
  4. Click Download Windows 64 bit GlobalProtect agent
  5. Run the downloaded GlobalProtect64.msi file
  6. Click Next  >  Next  >  Next  >  Yes  >  Close

macOS

  1. Open Google Chrome
  2. Navigate to https://vpn-01-in.brynmawr.edu/
  3. Log in with your College email and password
  4. Click Download Mac 32/64 bit GlobalProtect agent
  5. Run the downloaded GlobalProtect.pkg file
  6. Click Continue
  7. Select the checkboxes for GlobalProtect and GlobalProtect System extensionsscreenshot of the global protect installer with checkboxes
  8. Click Continue  >  Install
  9. Click Open System Settings

    Attention: You may not see this window. If that is the case, GlobalProtect has finished installing!

    screenshot of a mac OS pop up asking the user to open system settings

  10. Click the switch next to GlobalProtect to toggle it on , and click Done

    screenshot of system settings with a toggle button next to global protect

Connect

  1. Open GlobalProtect
    • Windows (): Click the Windows Search bar and type in GlobalProtect
    • macOS (): In the menu bar (top-right of your screen), click the globe icon

Attention: First time connecting?

  1. Click Get Started
  2. In the Portal field, type in vpn-01-in.brynmawr.edu
  1. Click Connect
    screenshot of the global protect interface with the portal url entered

Attention: If your default browser doesn't open, you may need to change your .HTML file association.

Windows 

macOS 

  1. Type in your College email and password
  2. Wait until GlobalProtect is connected
    screenshot of the global protect interface showing a successful connection

Troubleshooting

If you are having trouble connecting to the VPN, please remove and re-add the connection:

  1. Open GlobalProtect
  2. Click the menu icon
  3. Click Settings
  4. Under "Manage Portals", click vpn-01-in.brynmawr.edu and click the trash icon
    screenshot of two red arrows pointing to the vpn portal address and the trash icon
  5. Click Delete and close the window
  6. Open Global Protect
  7. In the Portal field, type in vpn-01-in.brynmawr.edu
  8. Retry connecting to the VPN

Questions?

If you have any additional questions or problems, don't hesitate to reach out to the Help Desk!

Phone: 610-526-7440 | Library and Help Desk hours
Email: help@brynmawr.edu | Service catalog
Location: Canaday Library 1st floor


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