This article reviews how to install and connect to the College's VPN software.
Warning: You cannot use the VPN to access any region-locked content or bypass internet censorship regulations.
What is a VPN?
A VPN allows Bryn Mawr College community members to access their College network drives while off-campus. The application used to access the VPN is called Palo Alto GlobalProtect.
- Stay connected for up to 9 hours at a time
- Automatic logout after 60 minutes* of inactivity
*a pop-up message will appear at the 50-minute mark
Install
Prerequisite: If you have Ivanti Secure Access Client installed, please uninstall it before continuing.
Windows
- Click the Windows Search bar
- Type in and click on Control Panel
- In the top-right, ensure "View by" is set to Small icons
- Click Programs and Features
- Select
Ivanti Secure Access Client
- Along the grey bar at the top of the list, click Uninstall
- Wait some time for Ivanti to uninstall
- Repeat Steps 5-7 for
Pulse Secure Application Launcher and Pulse Secure Setup Client
- Restart your computer
macOS (College-owned)
- Open Software Center
- On the left-hand pane, click Browse > Self Service
- Find "Uninstall old VPN clients" and click Remove
- Wait some time for Ivanti to uninstall
- Restart your computer
macOS (Personal)
- Boot into Safe Mode
- Open Finder and select the Applications folder
- Click-and-drag Ivanti Secure Access to the Trash
- Within the "Applications" folder, open Utilities > Terminal
- Type in each of the following commands and press Enter after each one
Warning: you may be prompted to enter your personal Mac password.
defaults write com.apple.Finder AppleShowAllFiles trueKillall Findersudo rm -rf ~/Library/Application\ Support/Juniper\ Networks/SetupClientsudo rm -rf ~/Library/Application\ Support/Juniper\ Networks/HostChecker.appsudo rm -rf ~/Library/Application\ Support/Pulse\ Secure/SetupClientsudo rm -rf ~/Library/Application\ Support/Pulse\ Secure/HostChecker.apprm -rf ~/Library/Logs/Juniper\ Networksrm -rf ~/Library/Logs/Pulse\ Securesudo rm -rf /Applications/Network\ Connect.appsudo rm -rf /Applications/Pulse\ Secure.appsudo /usr/local/juniper/nc/install/uninstall_nc.shsudo rm -rf ~/Library/Application\ Support/Pulse\ Securerm -rf ~/Library/Logs/Pulse\ Securesudo rm -rf /Applications/Ivanti\ Secure\ Access.app
- Open Finder
- At the top of your desktop, click Go > Go to Folder...
- Type in
~/Library/Application Support and press Enter
- Click-and-drag the following folders to the Trash
Juniper NetworksPulse Secure
- At the top of your desktop, click Go > Go to Folder...
- Type in
/Library/Application Support and press Enter
- If present, click-and-drag the following folders to the Trash
Juniper NetworksPulse Secure
- Open Finder and select the Applications folder
- Open Utilities > Terminal
- Type in each of the following commands and press Enter after each one
Warning: you may be prompted to enter your personal Mac password.
/Library/LaunchDaemons/net.juniper.UninstallPulse.plist.org<http://net.juniper.UninstallPulse.plist.org>/Library/LaunchDaemons/net.pulse.UninstallPulse.plist.org<http://net.pulse.UninstallPulse.plist.org>/Library/LaunchAgents/net.juniper.UninstallPulse.plist.org<http://net.juniper.UninstallPulse.plist.org>/Library/LaunchAgents/net.pulse.UninstallPulse.plist.org<http://net.pulse.UninstallPulse.plist.org>
- Restart your computer
Windows
College computers can use Software Center to install GlobalProtect automatically!
- Open Software Center
- Find "GlobalProtect - Per-system unattended" and click Install
- Wait some time for GlobalProtect to install
Attention: GlobalProtect must be installed manually on personal computers or if you're off-campus.
- Open Google Chrome
- Navigate to https://vpn-01-in.brynmawr.edu/
- Log in with your College email and password
- Click Download Windows 64 bit GlobalProtect agent
- Run the
GlobalProtect64.msi file that downloads
- Click Next > Next > Next > Yes > Close
macOS
College computers can use Software Center to install GlobalProtect automatically!
- Open Software Center
- On the left-hand pane, click Browse > Security & Privacy
- Find "Palo Alto GlobalProtect VPN" and click Install
- Wait some time for GlobalProtect to install
Attention: GlobalProtect must be installed manually on personal computers.
Connect
- Open GlobalProtect
- Windows (): Click the Windows Search bar > Type in "GlobalProtect"
- macOS (): In the top-right corner of your desktop, click the Globe icon
Attention: If this is your first time connecting...
- Click Get Started
- For "Portal", type in
vpn-01-in.brynmawr.edu
-
Click Connect
Attention: If your default browser doesn't open, you may need to change your .HTML file association.
Windows
- Click the Windows Search bar
- Type in and click on Settings
- Navigate to Apps > Default Apps
- Under "Set a default for a file type or link type", type in
.html
- Click the link icon
-
From the list, select your default internet browser (e.g., Google Chrome, Mozilla Firefox, etc.)
- Click Set Default
- Open GlobalProtect
- In the top-right, click the menu icon
- Click Cancel > OK
- Follow the connection instructions listed above
macOS
- Open Google Chrome
- Navigate to Google.com
- In the top-right, click the vertical ellipsis
- Select Cast, Save, and Share > Save Page As...
- Save the file to your Desktop
- Open Finder and navigate to your Desktop
- Right-click (or Ctrl+click) the file and select Get Info
- Expand the Open with: section
- From the list, select your default internet browser (e.g., Google Chrome, Mozilla Firefox, etc.)
- Click Change All... > Continue
- Open GlobalProtect
- In the top-right, click the menu icon
- Click Cancel > OK
- Follow the connection instructions listed above
- Type in your College email and password
- Wait until GlobalProtect is connected
Troubleshooting
If you are having trouble connecting to the VPN, please remove and re-add the connection.
- Open GlobalProtect
- In the top-right, click the menu icon
-
Click Settings
- Under "Manage Portals", click
vpn-01-in.brynmawr.edu and click the Trash icon
-
Click Delete and close the window
- Open Global Protect
- For "Portal", type in
vpn-01-in.brynmawr.edu
- Follow the connection instructions listed above
Questions?
If you have any additional questions or problems, don't hesitate to reach out to the Help Desk!
Phone: 610-526-7440 | Library and Help Desk hours
Email: help@brynmawr.edu | Service catalog
Location: Canaday Library 1st floor
